VISION enjoys a highly efficient inventory, shipping and delivery system. This results in huge savings that we pass along to our customers, in addition to highly competitive shipping rates.  For more details, please call or email your VISION account representative.

Vision does not ship on weekends. Orders that have not shipped by Friday at 3 p.m. ET will ship on Monday.

• All claims must be made within 30 days after receipt of merchandise.
 
•  Please contact your sales representative to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, purchase order number, serial number(if applicable) and nature of the problem.
 
• All products returned MUST be approved by Vision management.
 
• Customer is responsible for shipping charges on returned items; VISION will match your shipping method on your replacement or exchange item(s).
 
• VISION strongly recommends that you fully insure your return shipment in case it is lost or damaged and that you use a carrier who can provide you with proof of delivery for your protection.
 
• If merchandise arrives damaged it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for your company to file a damage claim. Save the merchandise and the original box and packing it arrived in, notify the carrier immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify the carrier of damaged goods within the first 10 days of arrival, VISION'S regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. 
 
• DEFECTIVE returns can be returned directly to VISION within 30 days from the invoice date, at VISION’S discretion for: credit, replacement, exchange after an RMA number is issued.
 
• Returned parts may be subject to a restocking fee.

To return a product to VISION, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by your VISION account representative. NO returns of any type will be accepted without an RMA.

To request a return:
By phone: 407-774-8282
Monday - Friday: 7:00 a.m. - 5 p.m. ET